Privacy Policy

This Privacy Policy describes how NRI Helpline ("we", "us", or "our") collects, uses, protects, and discloses personal information when you use our mobile applications (including com.client.nrihelpline), websites, and associated backend services.

1. Information We Collect

We collect information necessary to provide on-ground legal, property, and administrative liaison services:

• Account & Identity Information: Full name, email address, telephone number, country of residence, and contact address in India.
• KYC & Verification Information: Government-issued identifiers (such as Passport, Aadhaar, PAN, or OCI documents) where required by applicable Indian legal statutes or for Power of Attorney authentication.
• Case & Property Data: Title deeds, municipal tax records, mutation entries, partition documents, and court matter details voluntarily submitted for service fulfillment.
• Google OAuth Data: When signing in via Google Sign-In, we receive your name, email address, profile picture, and verified Google user ID (sub). We use this information solely for account creation, authentication, and secure session management.

2. Google User Data & Limited Use Disclosure

NRI Helpline's use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

• We only request minimum necessary scopes (openid, email, profile).
• We do NOT sell Google user data to any third party.
• We do NOT use Google user data for advertising, marketing profiling, or retargeting.
• We do NOT transfer Google user data to third parties, except as strictly required to fulfill your requested on-ground service with your explicit consent or to comply with applicable laws.

3. How We Use Your Information

Your information is used strictly to:

• Authenticate your identity and maintain secure access to your cases and service requests.
• Assign verified legal advocates and ground inspection personnel to execute requested tasks.
• Provide real-time progress updates, documentation receipts, and milestone verification.
• Prevent fraud, maintain data integrity, and satisfy statutory record-keeping obligations.

4. Data Sharing and Protection

We do not sell, rent, or trade your personal information. Personal data is shared exclusively with:

• Verified Service Professionals: Registered advocates and field representatives specifically assigned to your case, under strict non-disclosure obligations.
• Statutory & Regulatory Authorities: Only when strictly required by a court of law, government agency, or applicable Indian statute.

5. Data Security & Encryption

We implement administrative, technical, and physical safeguards designed to protect personal information:

• All data in transit is encrypted using Transport Layer Security (TLS 1.3).
• Sensitive documents and credentials at rest are protected by AES-256 encryption.
• Role-based access controls and audit logging prevent unauthorized access to case records.

6. Data Retention & Your Rights

Under the Digital Personal Data Protection Act (DPDP Act) and international data protection standards, you have the right to:

• Access the personal information we hold about you.
• Request corrections or updates to inaccurate records.
• Request deletion of your account and associated personal data, subject to statutory retention requirements for active court records or financial audits.
• Withdraw consent at any time for non-essential processing.

7. Grievance Officer & Contact

If you have questions, concerns, or requests regarding this Privacy Policy or wish to exercise your data rights, please contact our Grievance Officer: